Intermittent packet loss with error Unicast Maintenance Ranging attempted - No response and T3 timeouts

Question

My Virgin 1Gig broadband is experiencing packet loss every few days for a few minutes each time. I'm running my Hub 5 in Modem mode and my Unifi UDR7 router records these incidents with exact timings. They usually though not always coincide with errors in the log of my Virgin Hub 5. I've added screenshots of the errors in the Hub 5 as well as general connection info in case there are issues with signal strength etc. I tried rebooting the Hub 5 and noticed there were some fresh errors following reboot so I've added screenshots of those too. Hopefully some of you smart folk out there can point me in the right direction for solving this. Apart from these intermittent dropouts my connection is working great!

Client62 · Answer

The 3.0 Downstream Post RS Errors look to be a concern.especially if these numbers still rising.What is the situation with the 3.1 Downstream channel ?

thedarkerpath · Answer

Oops, forgot to post those. Here's the 3.1 downstream:&nbsp;

Carley_S · Answer

Hi thedarkerpath&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your concerns with your services.&nbsp;
Checking the systems on our side, we can't see any issues with the services. We do see limited data when the hub is in modem mode.&nbsp;
To run full checks on our side, we would require all third-party networking equipment to be removed from the setup so that our services are running solely on our equipment.&nbsp;
Once the hub is in router mode, we're able to check more on our side for service concerns.&nbsp;