Forum Discussion

adrianlag's avatar
adrianlag
Tuning in
2 years ago
Solved

2 failed attempts to order WiFi Pod

This is quite frustrating, I've tried ordering a WiFi pod twice now without any success. Each time the agent on the chat said they placed the order, but after 3 weeks waiting each time nothing arrived. After each request I didn't even get a confirmation of order.

I had done the wifi scan and the Connect app said I needed a WiFi pod in one room, as it only reads 4Mbps, but as the app doesn't give an order option it took me to the online chat. This is where I made the requests, each time I was told they'd placed the order and would get the pod in a couple of weeks.

My account shows I have WiFi Max enabled and should be eligible for pods if needed.

Can anyone help me make a direct order, rather than using the online chat agents as their orders seem to get ignored by the system?

Many thanks, Adrian

Problem ordering
wifi pods
  • David_Bn's avatar
    David_Bn
    12 months ago

    Thanks for coming back to me via private message adrianlag, and I'm pleased we've been able to have the Wi-Fi pod ordered for you.

    Do please keep us posted with how the new pod fairs and we'll be on hand to offer further assistance where possible.

    All the best,

    David_Bn

5 Replies

Sort By
  • Murray3's avatar
    Murray3
    Joining in
    2 years ago

    hello dont know if this will help but on the my virgin media app on mobile if you click on change my package there should be a section called wifi pods and you can click add to account then you should get a email to confirm  hope this helps

    • adrianlag's avatar
      adrianlag
      Tuning in
      2 years ago

      Thank you, but sadly on my app that section just has a button Chat To Us Now, which is where I originally started.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        12 months ago

        Thanks for reaching out to us adrianlag, and welcome back to our Community Forums!

        Sorry to hear of the difficulty faced when trying to order a Wi-Fi pod.

        I'd be happy to pick this up for you and arrange the ordering of this for you.

        Check out the envelope in the top right hand corner for a private message from me

        Thanks,

        David_Bn

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for coming back to me via private message adrianlag, and I'm pleased we've been able to have the Wi-Fi pod ordered for you.

    Do please keep us posted with how the new pod fairs and we'll be on hand to offer further assistance where possible.

    All the best,

    David_Bn

    • adrianlag's avatar
      adrianlag
      Tuning in
      12 months ago

      A big thank you to David who managed to get me a pod delivered straight away! Super simple to set up and now i have good wifi where before one room only got 4Mbps.

      Adrian