2 failed attempts to order WiFi Pod
This is quite frustrating, I've tried ordering a WiFi pod twice now without any success. Each time the agent on the chat said they placed the order, but after 3 weeks waiting each time nothing arrived. After each request I didn't even get a confirmation of order.
I had done the wifi scan and the Connect app said I needed a WiFi pod in one room, as it only reads 4Mbps, but as the app doesn't give an order option it took me to the online chat. This is where I made the requests, each time I was told they'd placed the order and would get the pod in a couple of weeks.
My account shows I have WiFi Max enabled and should be eligible for pods if needed.
Can anyone help me make a direct order, rather than using the online chat agents as their orders seem to get ignored by the system?
Many thanks, Adrian
Thanks for coming back to me via private message adrianlag, and I'm pleased we've been able to have the Wi-Fi pod ordered for you.
Do please keep us posted with how the new pod fairs and we'll be on hand to offer further assistance where possible.
All the best,
David_Bn