Trying to order a second WiFi pod.
Trying to order a 2nd WiFi pod. I am a volt customer so can get up to 3. Our first one was in our main bedroom but we recently switched to a streaming box, we have had to move the pod into the 2nd bedroom to stop the stream box buffering. Now we have no WiFi signal in the main bedroom. I have used the connect app to scan and it says I have poor signal but will not give me an option to order another one. I am reluctant to call up as I recently spent over 4 hours on the phone over 2 days recently trying to upgrade my package ad chat isn’t very helpful can’t seem to get past the bot. Please can someone from virgin help.'Your not at home!' WiFi test error
I have tried uninstalling and re installing my connect app and different rooms in the house. However, no luck! I've also searched and attempted Web chat to order WiFi pods. However without the checker function on the connect app, I can't order any. Feels like Virgin are making this process harder than it needs to be!WiFi pods ordered but no information
I’ve phoned up recently and ordered a new WiFi pod (black edition- to match hub 5) and still haven’t received any information . There is no QuickStart order on my virgin account or no email confirming the order. When I do phone they say it has been ordered on my account but still again no confirmation or tracking information . Please can someone help / advise me what is happeningIssues with Hub5x and Wifi Pod
I have recently had the VM Hub5x installed and been happy with speed of wifi in all but 2 of the rooms in my house. These 2 rooms have fluctuating signals between 12mb - 130mb. As one of the rooms is my home office I contacted help number and was sent out Wifi Booster Pod. Once plugged this in VM Connect says was 2 signals and needed to fix, so let run this and that made signal in the rest of the house even worse?? Have removed the Pod and re-started the Hub and gone back as it was, but how do I setup the pod to improve signal in the rooms which were having poor signals ?I'm being by Virgin Customer Services told Black WiFi Pod not available, only white option?
I'm being by Virgin Customer Services told Black WiFi Pod not available, only white option? The recomendations for the WiFi Pods by Virgin Media suggest that I should place the Pod in my upstairs hallway which I have one plug socket available. I already have a Ring Bell chime in this socket, so the black Pod would be ideal as it has the seperate plug socket, and doesn't directly clash at the socket with other bulky items. The white Pod is big and bulky, and plugs direct into the socket, so will clash with the Ring door chime. Why is the advertised Black Pod not available to me, according to Virgin Customer services on the phone, when requested? or am I the only person who's being told this?Hub5x Poor Wifi range, how to order wifi Pods
Hi Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. (Spoiler: there is no modem mode currently on the 5x), the wifi range is really bad and will constantly drop to the 2.4ghz band and barely get over 8mbps speeds in some rooms of the house. the hub's been reset to factory a few times and tried a few different things, so my question, how do you order the wifi-pods? especially when you get run around from voice chat and your VM connect app might as well be a static page saying "Alpha software do not use". im apparently a Volt customer (whatever that means as previously on O2) if that helps at all.
