Hello, I had my hub 4 replaced yesterday with a hub 5 due to issues with the Ethernet. Now my hub 5 is installed my 2 WiFi pods are not connecting despite the engineer telling me it will only take 15 mins. Customer services have said to move the pods closer to the router (no success). Turn the router and pods off and try with just one pod first (again no luck) please help 🙏🏻
Virgin Media have to re-pair all the VM Pods to the replacement Hub.
In the past folks have done by calling the Activation Team on 0800 953 9500
Forum TeamHey Benmoore89, thank you for reaching out and we are sorry to hear your pods aren't working, also a warm welcome to the community.
Please try these steps;
Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.
Let us know if that does help or not.
