Contact and timescales for replacement router
My hub 5 died on Saturday (no lights on router and plug blinks pale green when router is turned on - solid green when turned off). Ordered a new one and got a text to say would be delivered Tuesday (3/12). Yodel tracking says still with sender and there’s been complete radio silence since Tuesday. Tried to contact live chat but they weren’t able to give me a timescale (up to 5 working days) but I’m over 5 wd’s now and still no update or contact. Does anyone know how I can find out when I’m likely to have internet again.
They have no stock to send you as it was damaged or contaminated at the distribution center.
You will not receive a new hub until they have new stock and the distribution center is back up and running.
Yodel are not to blame, as Virgin is not sending out any packages for Yodel to deliver,, no matter what Virgin tell you.
Any dates they give you at the moment is just to delay you from calling them back again.
Until the distribution center is back up and running and packages start to be sent out again,,,, you will have no internet.