WiFi pods not connecting to replacement router
Hello, I had my hub 4 replaced yesterday with a hub 5 due to issues with the Ethernet. Now my hub 5 is installed my 2 WiFi pods are not connecting despite the engineer telling me it will only take 15 mins. Customer services have said to move the pods closer to the router (no success). Turn the router and pods off and try with just one pod first (again no luck) please help 🙏🏻Hub 5 in Modem mode with Tenda MX21 Pro
Appreciate there have been previous posts on this but in case there has been a solution, here is my issue. Previously, I had the Hub 3 and TP-Link Decco and all was ok but Id had a few years and wanted to upgrade. After lots of research, I ended up with the Tenda MX21 Pro (3 pack) with wifi 6e. It was bit more of issue to set up and get going than the Decco and found it had to be done in a very specific way to get the Tenda to pick up and address and connect but eventually I got it going. I recently upgraded to the the 1Gig service which meant an upgrade to the Hub 5. Arrived today and when I finished working, I set about trying to set it up. Initially boot up and connected, tested the speed and getting full gig speed. So changed to modem mode so try connect to the Tenda and that's where it all stopped! Try as I might, they two would not communicate in modem mode. (connected to port 4) When I reset the hub and it goes into router mode, it will talk to the Tenda, but not in Modem mode. With the Hub 5 in modem mode, I connected the deco to the Hub and then to the Tenda and that worked but direct (not having any of it) Called Tech and of course was no help whatsoever, initially telling me because I has a green light it wasn't on line and I had to direct her to their own website and explain that when it is in modem mode, it's not white, it's green! She then tried to fob me off saying because I've upgraded my speed, its too fast for the Tenda!! I gave up at that point! So yes I could leave it in router mode but I'd prefer not to and would like it to work as it should in modem mode. So is there an answer as I feel like I've exhausted many things but open to any suggestions if anyone might have. (I have done the specific order of connection as other posts) Thanks in advanceWiFi Pod (Black) LED cycling through all colours?
Hi all, I received a WiFi Pod (Black) early last week from VM & set it up using the VM Connect app. It's placed halfway between the Hub5x router and my WiFi dead spot in my living room. Over the last few days it's LEDs have just been cycling all the colours within the space of 5 mins or so. Going from: Solid White, Flashing White, Solid Green, Flashing Green, Solid Blue, Flashing Blue, etc. I have tried turning the pod on/off and resetting it, but it's still doing the same. Any ideas?Hub 5 & Deco S4
Hi, I've recently signed up with VM and have got the Gig1 Volt Fibre Broadband package. I have the Deco S4's and wanted to connect them to the Hub 5 and use them as Wi-Fi's (I know I wont get 1gig speed over wifi with these) and I was going to connect my TV, console and PC via ethernet to the Hub 5 Should I put the hub 5 into modem mode and use the Deco S4's as access points so I can get wi-fi around the house and garden and still use the ethernet ports at the back of the hub 5? Or if there is a better solution please let me know.Hub 5 in modem mode
Hi, I have a full mesh system in the house and a HUB 5 that when I put into modem mode I get no internet connection what so ever from any port. Mesh is setup up correctly with dynamic IP but it just won't find any connection to the internet at all. Mesh is Tp-link Deco XE 75 I'm only connecting one ethernet cable to the hub while in modem mode Any help would be appreciated. Thanks
