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No internet again

Rockbhoy23
Joining in

Internet down again!!!!! Absolute garbage Virgin 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Alex_RM
Forum Team
Forum Team

Hi Rockbhoy23,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some connection issues. I've had a look at things from our side and there aren't any area issues affecting you.

We can however see it's been quite some time since the hub was last rebooted, can you try this and report back if there is any change?

Alex_Rm