Wi-Fi strength poor sat next to the router - what could be the cause?

[Klondonkew]

Hi,

I’ve never had perfect home broadband and Wi-Fi with Virgin but I’m getting to the point of leaving as I receive no phone signal in my house so rely on Wi-Fi to be contacted.

The speed has been awful tonight on Wi-Fi. I’ve run speed tests next to the router. The router gets a fairly decent speed and shows device capacity of 867mps however the Wi-Fi - sat right next to the router is - between 0-12mbps.  I’ve  got 12 devices connected. We also have 2 Wi-Fi pods but that hasn’t helped the house. Just 2 users in the house so really not hammering the system.

Any ideas?

Thanks,

Kerrie

[newapollo]

Hi Kerrie,

Have you looked at the /service-status  checker? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Check all of your cabling, especially the white coaxial cable, and make sure it's snug and tight and free from all kinks.

There are a lot of tech guru's on the forum that can look into your issues but when posting the hub stats they need the full details from the Router Status page. So please  copy/paste 3 FULL sets of data onto here (not screenshots) – from the Downstream, Upstream, & Network Logs pages. 

You should also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.