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No intenet - routen sits at - (Requesting CM IP address).

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Hi to everyone,

I have been trying for two days to fix an issue with my broadband, wasn't able to get back any resposne from WatsappSupport or operator, I have litelary spen 50+m on the operator call. So, I take this issue to the forum if you know how to fix it.

My router sits at - internet(Requesting CM IP address).

I have recently signed a contract with virgin, and the salesperson has reasured that the router box will work straight away after connceting it to the wall. as I have a virgin box. Also I have registered on the website, so I know that the adress is correct.. reseting the router didn't help either. I'm just thinking of coming back to the store returning and canceling a contract and sigining a contract with a different broadband provider, just beacause I can't get any help or support. 


Joining in

To add 50m waiting for an operator, just to be clear 

Very Insightful Person
Very Insightful Person

Hi @denys1 

Have you managed to get connected yet?

If it's a new install then the equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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