Fault updating

[Gem2189]

My internet and TV (and others locally) has been down all day long - it has been saying they aim to restore service in our area by 4pm - this has come and gone and there has been no updates and the ETA - 4pm time has not changed all day either - Come on Virgin update your customers at the very least!!! 

[Client62]

Is the mystical "it" - 0800 561 0061 the VM local fault line ?

[Tom_W1]

Hi @Gem2189 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised regarding your services.

I've ran some checks for you and there doesn't appear to be any faults on the line anymore, hopefully this means that the fault is now resolved!

If you are still having problems with your services, please don't hesitate to let us know and we can investigate this further for you.

Many thanks