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Superhub 3 - Constant Red Light

techweb
On our wavelength

on ‎11-05-2024 19:39

My superhub has a constant red light. All is working fine but I understand it is indicative of some kind of fault. The unit is not hot to the touch.

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎11-05-2024 19:46

What Hub model is it?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ashleigh_C
Forum Team
Forum Team

on ‎12-05-2024 08:59

Hi there @techweb 

Thank you so much for your post and welcome back to the forums, it's great to have you. 

I am so sorry that you have faced this issue with your service and thank you so much again for posting. Can I ask if you have been able to try a pin hole reset? To do this push a pen etc into the reset hole at the back of the Hub and hold in for 30 seconds. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎12-05-2024 09:47

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. A VM Mod should pick this up and discuss directly with you.

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techweb
On our wavelength

on ‎12-05-2024 14:47

Thank you. Tried power cycle and pin hole reset. Issue persists.

Looks to be a fault and I am quite happy to replace myself.

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