Tom_W1
Forum TeamJoined 4 years ago
User Profile
Forum Team
User Widgets
Contributions
Re: No Ranging Response received - T3 time-out
Hi yorkieboy123 thanks for posting although we're sorry to hear of the concerns you've raised here, with your connection. It does appear that there is an outage affecting your services at the moment, which is causing intermittent service issues at the moment. The estimated fix time is due to be 2nd September at approximately 2nd September at 13:10. If you are having issues after this time, please come back to us so we can investigate further. Many thanks61Views0likes0CommentsRe: networks email
Hi Twinkletoes77 thanks for posting although we're sorry to hear of the concerns you've raised here regarding email. Please let me send you a PM so I can investigate this further. Expect the PM to arrive shortly and respond directly when you can! Many thanks30Views0likes0CommentsRe: Virgin TV Go App asking to register same device every time
Hi ABCDEFG1 thanks for posting although we're sorry to hear of your concerns raised regarding the TV Go app. Can you please confirm if your TV Go app is at the latest software model, if unsure try to uninstall and reinstall? As well as this, is your device up to date too?17Views0likes0CommentsRe: Can’t pay bill due to apparent technical issues
Hi Dan0993 thanks for posting although we're sorry to hear of your concerns raised here. If you're still experiencing issues, please use our line 0800 064 3777 where we should be able to take payment there. We hope this helps.52Views0likes2CommentsRe: Resetting Password or recovery email address on secondary account
Hi Legodude_uk thanks for posting although we're sorry to hear of the concerns you've raised here regarding your son's email account. If you have had an IT Ticket raised for this issue, then there isn't a great deal further we can do to assist apart from to check the status of it unfortunately. We can't change the email address that the verification is being sent to, so we would advise to wait until you have further updates regarding the IT Ticket. We do apologise for any inconvenience in the meantime. Many thanks14Views0likes0Comments