Tom_W1
Forum TeamJoined 5 years ago
User Profile
Forum Team
User Widgets
Contributions
Re: Not receiving all emails to my account address
Hi davetheape thanks for posting although we're sorry to hear of the concerns you're having with your emails. So just to confirm here, all emails are coming through to your inbox successfully, and it's just the verification link that isn't in order to set up your single-sign on ID with My Virgin Media? We'll more than likely need to raise an IT Ticket for you given what you've mentioned but we do just need to be sure. Have you tried an alternative email address in the meantime, where you can then change your registered email address once successfully signed in?14Views0likes0CommentsRe: virgin.net down since July, active customer
Hi Sid_M thanks for your reply. We must reiterate that there are no direct issues with email, if this is related to the single sign-in issue then this is fixable by logging into your My Virgin Media account with a third-party email address, and see if you can access your virgin.net email through there. Firstly do try this and let us know if you can access your emails through My Virgin Media before we can proceed further.101Views0likes0CommentsRe: Am I able to request a 360 Box?
Hi JoeHolden thanks for posting although we're sorry to hear of your concerns raised here. With all customers, when adding a TV service it is the Stream boxes that are default now but customers who do have TV360 already can keep their existing boxes for the foreseeable. We do apologise for any inconvenience this response may cause.23Views0likes2CommentsRe: Netflix requesting for Payment info
Hi Arkiru thanks for your reply on this thread, apologies you're facing issues with Netflix. Has this message come through immediately, or has this been after a little while having the free Netflix? Additionally, have you crossed the threshold of registered devices to go into Premium Netflix perhaps?45Views0likes0Comments