ContributionsMost RecentMost LikesSolutionsRe: Bill is wrong? Hi Prso9 thanks for posting although we're sorry to hear of the concerns you've raised here regarding your billing being incorrect. In order for me to assist, please let me send you a PM so we can assist further here. Expect the PM to arrive shortly and respond directly when you can! Many thanks Re: Can I delay my Virgin Media Cancellation? Hi thuperdan thanks for contacting us although we're sorry to hear of the concerns you've raised here. It all depends on how you've conducted the switch but if it just a standard notice through us, we should be able to help here. Let me send you a PM so we can investigate further for you, and respond directly when you can! Many thanks Re: Card in door from engineer Hi kendomiller thanks for posting although we're sorry to hear of the concerns you've raised here. In order for us to look into this further for you, please expect a PM from me to arrive shortly about this and respond directly when you can! Many thanks Re: Channel Guide Hi pdfbt40 thanks for your reply. Really sorry about this - it has been designed to be easier for most users so we apologise that it's having the opposite effect. You may be able to snip/screenshot parts of the guide, pasting it onto a Word document and re-size it to print it out larger. We hope this helps. Re: Missing channels on Apple TV app Hi jp200300 thanks for posting although we're sorry to hear of your concerns raised here. Before we proceed with any comments, can you confirm please if you're referring to the app through your Virgin TV Box, or is this impacting Apple TV on all devices for you? Many thanks Re: Unable to verify new email address Hi CataniaUK thanks for posting although we're sorry to hear of the concerns you've raised here. If you still need help with this, please let me send you a PM regarding this so I can assist you further. Please expect a PM from me to arrive shortly and respond directly when you can! Many thanks Re: Contract price different from the pre-contract documents I agreed to Hi yjhoho26 thanks for your reply here. Sorry to hear this - let me please send you a PM so I can investigate this further for you. Expect a PM from me to arrive shortly and respond directly when you can! Many thanks Re: Extra Bill Hi amitmittal7623 thanks for posting although we're sorry to hear of the concerns you've raised here. So just to confirm, have you only just taken the plan out? It's not a case of being out of contract is it and that you have a discount expiring? The best way to check what's happening, is check your e-bill on your My Virgin Media account. Please try this and if anything is unclear please let us know. Many thanks Re: Can't access account settings Hi SherwoodRanger thanks for your message, sorry this remains ongoing. There's no update at the moment but as soon as there is one we will provide it directly. Many thanks Re: Sending to my ntlworld email bounces with recipient's domain not matching Hi Anonymous thanks for your post although we're sorry to hear of the concerns you've raised here. Are the senders getting an error message of any sort, and does it differ between the two email address senders, or is the error the same? Many thanks