Tom_W1
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Re: E-mail not accessible, over 10 weeks, hours on hold, no one can fix it
Hi VM_Nightmare thanks for posting although we're sorry to hear of the concerns you've raised regarding email. We've looked into this and can see it was an issue affecting someone a little while ago, so can you try this step here to see if this works for you? Many thanks37Views0likes0CommentsRe: Old blueyonder email retrieval?
Hi JeanS1 thanks for your reply here. So firstly, if your husband is the account holder, we'd need to ask him to contact us please as even if it's your email address, we need to engage with the customer who is the registered Virgin Media account holder. Can you confirm firstly if you are still a Virgin Media customer, or are you a former customer?11Views0likes0CommentsRe: TV packages?
Hi JenSco thanks for posting although we're sorry to hear of the concerns you've raised, regarding add-ons to your bundle not being included. As mentioned, we don't offer Prime through Virgin Media but we do offer Netflix. Usually, you'll need to wait to receive an activation email which includes an activation link for Netflix, please let us know approximately 14 days after your Virgin Media activation if this still hasn't arrived for you. Many thanks6Views0likes0CommentsRe: Landline sort of disconnects when receiving Facebook msg on mobile or ipad.
Hi kezwald thanks for your reply. This is a strange one, as we've never ever heard of encounters where the landline seems to be getting notifications through the broadband, meant for another device (and then causing issues with connection).] If the engineer has already been out and tested this and not seen the issue, it's going to be difficult to advise on here unfortunately. We need to try and eliminate the cause here, which may take some time, but can you try to test it again with only one device connected to the WiFi? As in disconnect the iPad, and see if it happens when the mobile receives the message and then vice-versa with only the iPad connected? This will help us to see if it is only one device that's causing it and we can try to assist further. Many thanks58Views0likes3CommentsRe: No phones compatible with our VM Hub
Hi Ginger1 thanks for your reply here. Just to clarify, all agents handle complaints - there is no dedicated complaints team as the complaint is handled with whoever speaks to the customer to ensure efficiency. We see you have reached out to us again so hopefully we will be able to assist further in due course. Many thanks8Views0likes0Comments