Virgin Media Community

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...

My bill is too high

Can you explain why?

Cut cable - how long for connection to return after fixed?

As the title says, we found out our cable was mysteriously cut outside. Basically, on Thursday broadband cut out, engineer booked for Friday evening, he found the, in his words, very freshly cut cable outside our property. He managed to book a team t...

Cancelled my Service and Received a new Bill?

As title, cancelled early April as my 18th Month contract was out...but still received a new bill...The last part of the message I received when I cancelled..."Perfect, I'm more than happy to help you today, Stephen. The equipment returns package wil...

Ethernet sockets keep failing from router

Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

Virgin TV Go - Maximum Devices Reached

Hi,I received a message stating that I have reached a maximum number of devices that can be registered and is unable to replace until 01/06/2024.I recently removed and re-added my devices at the start of this month due to having this same issue last ...

Email renewal

I received an email to renew my contract a week ago and I went ahead to renew my contract, I received an email of my contract summary and order summary with an estimated activation date of 8th may, it's now 9th may but there's been no change on my ac...

Correcting address

I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finde...