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Correcting address

Tuning in

I need to correct an address mismatch between my Virgin and O2 accounts, as this seems to prevent O2 from recognising Volt eligibility. The virgin account includes a flat number, which is odd as the property is a single dwelling (the O2 address finder doesn’t offer any flat numbers for the property). Is there a way to amend the address?


Forum Team
Forum Team

Hi @mmartin72 

Welcome to the community forums

Sorry to hear of the issues with getting your VOLT benefits due to the address difference. 
We get the address information from Royal Mail. Was the property flats previously that have no been converted and has not been update at Royal Mail yet or are there still flats that are owned by a single owner?

Here to help 🙂
Virgin Media Forums Agent

Very Insightful Person
Very Insightful Person

Hi @mmartin72 

To check the address with Royal Mail, and get it amended there if necessary go to 

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As far as we know, the property has never been flats. Both Royal Mail and O2 only recognise a single property at the address - it only seems to be Virgin who have multiple flats.

Thanks for coming back to us @mmartin72 

If you were to enter your address into the Royal Mail postcode checker, does it show flats or a single property? 

Here to help 🙂
Virgin Media Forums Agent

Royal Mail shows a single property.

We will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

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It's been 3 weeks and no Private Message has yet been received.

Thanks for the reply @mmartin72 👋🏼

Please check the envelope found in the corner of the screen and it will direct you to the DM.
I can see my colleague has sent it out. 😇

Kind regards,

Forum Team

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