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shwany's avatar
shwany
Joining in
4 days ago

Help Needed – Correcting Address on Virgin Media Account for Volt Benefits

Hi,

Thank you for accepting me into the forum.

I am trying to take advantage of the Volt double data benefit with O2, but there is an issue with the address on my Virgin Media account, the postcode appears twice. The address on my O2 account is correct.

Unfortunately, I have not been able to find a way to update or correct the address on the account. Has anyone else had this problem and found a solution?

Any advice or help would be greatly appreciated.

Many thanks in advance.

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 days ago

    Hi shwany 

    Welcome to our forums and thank you for your first post. Sorry to hear that an issue with your address is affecting your volt benefits. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,
     

  • shwany's avatar
    shwany
    Joining in
    2 days ago

    Thank you very much for your help and support, you have been truly amazing 🌟

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    No problem at all shwany, Happy to be able to help 😊Have a good day!