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Email renewal

manzir95
Tuning in

2 weeks ago

I received an email to renew my contract a week ago and I went ahead to renew my contract, I received an email of my contract summary and order summary with an estimated activation date of 8th may, it's now 9th may but there's been no change on my account or any email to advise the new contract has been actioned 

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Paul_DN
Forum Team
Forum Team

2 weeks ago

Hi manzir95,

Thank you fr reaching out to us in our community and welcome back, once agreeing to a new deal it can take up to 28 days to be added, so I can have a look to make sure the offer is showing please look out for a white envelope to join a private chat.

Regards

Paul.

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