POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?
spoke to someone on chat over a week ago, was having problems (still having )getting WiFi connected to phones laptops TVs they did a check all seemed fine but had to use Ethernet cable to get tv working the router is old hub 3 that we’ve had for 8 yr...
Having real problems with VM not being able to resolve AWS server endpoints such as this:-xxxxxx-dbcluster.cluster-cbxmnibsv9i7.eu-west-2.rds.amazonaws.comIf I switch back to my Sky broadband ( which I daren't decommission yet!! ), it resolves no pr...
For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have had loads of these errors today. Can someone look ont...
My router has suddenly started to click for no reason, I can get onto the internet no issues but the continual clicking is driving me mental. Any ideas as to why this is suddenly happening any help would be great. Cheers Pauline [MOD EDIT: Subje...
My hub 3 has a solid red light. It is also warm to the touch. I have tried turning it off and also resetting it as per Virgin's online advice but the red light remains on. I have seen from another post that in this case a hub may need replacing. This...
Hi, Was wonderinfg if someone on the forum mods team could help?I'm experiencing frequent packet loss and drop outs on a daily basis. Note, my router is sat in modem mode and i'm monitoring both the gateway and an external service. Upon looking at th...
I'm having a very similar problem. It started with a WiFI pod not connecting with the App and several unsuccessful attempts at reinstalling using various locations. Next tried rebooting Hub 4, now the Hub and Pod both are not visible to the App yet ...
Hi. I frequently experiencing daily broadband outages which last about a minute or two. This happens at least twice a day and it's getting really frustrating .I have been through all the diagnostic steps and tried the usual rebooting of my Virgin S...
Hopefully a simple question.....Has anyone got Port Forwarding to work on the Hub 5 when NOT in modem mode. I have tried everything, though granted their isn't much to try as it's quite straightforward. I used to use this on my Hub 3 then had an upgr...
