New router not delivered

[Greaney]

spoke to someone on chat over a week ago, was having problems (still having )getting WiFi connected to phones laptops TVs they did a check all seemed fine but had to use Ethernet cable to get tv working the router is old hub 3 that we’ve had for 8 yrs!! And pay £69 now for the privilege of useless WiFi that drops out on a duly basis, they said they ordered a new one for us, it’s not turned up and says on app no orders due. I now Can't access messaging app to speak to someone link on app won’t work!! I’m seriously considering leaving at this point we’ve had to buy boosters to get signal upstairs, I’ve tried calling but can’t remember the memorable word so can’t get past that bit on the call!! It’s reducible how hard it is to speak to a human. I can’t find an email address either can anyone help!! 
Kind regards from frustrated customer 😂 

[Gareth_L]

Hello Greaney.

Thank you very much for bringing the above issues to our attention. This now allows us a chance to put things right, and that is what I intend to do.

As you have had the hub for nearly 8 years this will be the first thing I will take a look at. It's also best to run a check on the signal levels as well.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L