Forum Discussion

Neko2412's avatar
Neko2412
Tuning in
2 months ago

Router not delivered

Was supposed to have equipment delivered on the 3rd. Had no tracking info from yodel. The virgin tracking tells me to check with yodel, but yodel won’t speak to me without a tracking number.

while on the phone and webchats I’ve had excuses varying from “yodel is having issues because it’s Christmas” to yesterdays “please wait 24 hours, you’ll definitely get an email from yodel, we’re having issues with dispatch”.

I’m moving house and unfortunately my really reliable cheap current ISP aren’t in the new area, so the new house has no internet and I work from home. How do I get this fixed ASAP without more excuses? (Suggesting I go to a different ISP is very valid at this point)

  • They have no self connect packages to send out due to an incident at the warehouse where they are stored.

    So you will not get a tracking number from Yodel as they are not receiving any packages from Virgin.

    If Virgin were more truthful maybe people would not be so angry at the delays.

    But blaming Yodel , or the busy period before Christmas falsehoods just make things worse for Virgin.

    You maybe waiting for a while , unless you can book an engineer visit as they will still have supplies of the modems at hand.

    Good Luck.

  • fireman999's avatar
    fireman999
    On our wavelength

    They have no self connect packages to send out due to an incident at the warehouse where they are stored.

    So you will not get a tracking number from Yodel as they are not receiving any packages from Virgin.

    If Virgin were more truthful maybe people would not be so angry at the delays.

    But blaming Yodel , or the busy period before Christmas falsehoods just make things worse for Virgin.

    You maybe waiting for a while , unless you can book an engineer visit as they will still have supplies of the modems at hand.

    Good Luck.

    • Neko2412's avatar
      Neko2412
      Tuning in

      Thank you!!

      I just wish they’d be honest. If they said it’s gonna be x weeks or whatever, I’d just make plans for the meantime. But they keep doing the fob off “just wait 24 hours” rubbish. But I don’t wanna get a temporary solution in case it is only 24 hours. Based on what you’ve said, I’m just gonna go and get a temporary connection and pray that YouFibre work super fast to get the new area hooked up! (highly recommend btw - super fast, super reliable, great price and no in contract price increases) 

      • Neko2412's avatar
        Neko2412
        Tuning in

        Out of curiosity, I wonder what happened to the distribution cebtre… I suspect it was set upon by angry customers, cos spending 30 mins on this forum makes it clear there’s a lot of people who aren’t happy with them 😂