Router not delivered
Was supposed to have equipment delivered on the 3rd. Had no tracking info from yodel. The virgin tracking tells me to check with yodel, but yodel won’t speak to me without a tracking number.
while on the phone and webchats I’ve had excuses varying from “yodel is having issues because it’s Christmas” to yesterdays “please wait 24 hours, you’ll definitely get an email from yodel, we’re having issues with dispatch”.
I’m moving house and unfortunately my really reliable cheap current ISP aren’t in the new area, so the new house has no internet and I work from home. How do I get this fixed ASAP without more excuses? (Suggesting I go to a different ISP is very valid at this point)
They have no self connect packages to send out due to an incident at the warehouse where they are stored.
So you will not get a tracking number from Yodel as they are not receiving any packages from Virgin.
If Virgin were more truthful maybe people would not be so angry at the delays.
But blaming Yodel , or the busy period before Christmas falsehoods just make things worse for Virgin.
You maybe waiting for a while , unless you can book an engineer visit as they will still have supplies of the modems at hand.
Good Luck.