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Hub 3 Solid red light

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My hub 3 has a solid red light. It is also warm to the touch. I have tried turning it off and also resetting it as per Virgin's online advice but the red light remains on. I have seen from another post that in this case a hub may need replacing. This is the first time I have used this forum but am hoping that someone from virgin will be able to help me. Thanks


Forum Team (Retired)
Forum Team (Retired)

Hey @KarenVM,

Welcome to the Community Forums and thanks for the post.

Sorry to hear about your issue with your Hub, its certainly something we can look at replacing for you, to do so we will need to confirm some information from you to send out an engineer, to confirm the information needed I will be going about sending you a private message.


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Hello, i am also having this issue with our HUB 3. it is warm to the touch and i have tried resetting it a couple of times and have also left it unplugged for a little while but the red light comes start back once it starts back up. This is the first time ive used this forum to. but if you could help that would be great. Thank you  

Thanks Joseph. Can you please tell me how to access the private message. Thanks