Forum Discussion

SweetFA's avatar
SweetFA
On our wavelength
8 months ago
Solved

Hub 3 solid red light.

Hello Virgins. ✌🏼

As the title suggests! The light at the front has a solid red light instead of the solid white.

This hasn't changed after a reboot and a reset. 🤷🏼‍♂️

My understanding is that a new hub is needed 🙄

I look forward to hearing from VM.

Many thanks. 👍🏼

  • Daniel_Et's avatar
    Daniel_Et
    8 months ago

    Hi SweetFA, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    8 months ago

    Hi SweetFA, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • adampb's avatar
    adampb
    Tuning in
    3 months ago

    Hi - my Hub 3 has also had a solid red light for several weeks, although I've started to experience connection drop-outs and instability over the last few days.

    I've tried the recommended initial steps to perform a factory reset and check all wired connections, but the light remains solid red.

    Looking on this forum, this issue seems quite common, so I'd appreciate it if someone could help out, many thanks!

    • adampb's avatar
      adampb
      Tuning in
      3 months ago

      Apologies, I decided it would be clearer to create a separate post for my specific issue, as this post is "solved". Please disregard the above reply, thanks.

      • Akua_A's avatar
        Akua_A
        Forum Team
        3 months ago

        Thank you for letting us know adampb We can see you have been able to get an appointment booked to resolve this issue. Please do not hesitate to contact us if you need any further help.