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Daily Broadband Outages for the last moth

umbr3lla
Joining in

Hi.  I frequently experiencing daily broadband outages which last about a minute or two.  This happens at least twice a day and it's getting really frustrating .

I have been through all the diagnostic steps and tried the usual rebooting of my Virgin Superhub etc. I have also seen other reports on here of people suffering the same issues as mine but none seem to show how to resolve the issue.

See the attached log of the last outage.  This is what I am seeing posted often on the forums.

Any help would be appreciated.

Screenshot 2024-05-19 at 19.30.24.jpg

Thank you

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

Please post a full set of stats as detailed below: 

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Here are my logs:

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000006.538256 qam9
22110000006.538256 qam10
32190000006.538256 qam11
42270000006.538256 qam12
52350000006.638256 qam13
62430000006.538256 qam14
72510000006.538256 qam15
82590000006.538256 qam16
92670000006.538256 qam17
102750000006.538256 qam18

Upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000045.8512064 qam3
24310000046512064 qam2
33010000045.8512064 qam4
42360000045.3512064 qam5
54960000046.5512064 qam1

Networking Log as per the first screenshot.

Zach_R
Forum Team
Forum Team

Hi @umbr3lla,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear of your recent connection issues. I've checked over things on our systems and I'm unable to detect any faults currently. How are things for you today? Any better?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi Zach,  I've not had any disconnects since May 19th and it's been fine so far.  But before that I had frequent disconnects on May 12th and May 17th from looking at my logs.