7th day of broadband outage...
Currently facing a 7th day with no Broadband connection in CR0. So far between the service status app and customer contact centre I have been told;
- Fix expected by 4:30pm on Monday
- Fix expected by 6pm on Monday
- Fixed around 8:40pm on Monday (it wasn't)
- Fix expected 10am on Tuesday
- Known issue in area, no fix date (Wednesday/Thursday)
- Fix expected by 9am Friday
- Fix expected by midday Friday
- Service was restored on Tuesday and it just takes time to power back up so I should give it a few more more hours (this was on Saturday!)
- Still seeing the service status as showing a known issue in the area.
How can I find out what the problem is, what's been done to try and fix the issue, if anything is actually being checked and when a real fix is expected? Talking to the customer contact service just feels like being continually fobbed off with a "be patient and it will be back in a few hours" time after time after time.
My neighbour is also experiencing an outage and getting nowhere with customer contact team.
Grateful for any advice as a second week of being unable to work from home is going to be problematic to say the least. Wondering if at this point I just need to raise a formal complaint?
No issues according to that number. My neighbour was told no timeline for a fix is available at the moment and we just have to wait. Today I was told it was fixed on Friday so they are sending an engineer out tomorrow so that's good, though I really can't understand the different messages from day to day!