I am in the colindale nw9 5by area. I am trying to report a broadband tv phone outage. The app states no problems and the virgin helpline states no issues. Broadband box flashing red. Please help.
Hi Robgill68,
Thank you for your post. We're very sorry to hear about the issue with your services.
We can certainly take a look into this. I will private message you now to confirm your details.
^Martin
Make sure all cables coming into and out of the Hub are pushed in firmly and are in good condition.
If that doesn’t work, try rebooting the Hub. Switch the Hub’s power supply off at the wall, then switch it back on again. Once the power is on it can take 5–10 minutes for the Hub to start up. When it’s finished you’ll see a solid white power light.
Forum TeamHi Robgill68,
Thank you for your post. We're very sorry to hear about the issue with your services.
We can certainly take a look into this. I will private message you now to confirm your details.
^Martin
