Broadband outage
4 days ago as a result of a van fire, a VM Green street box 4 miles away, was damaged and broadband, TV & phones all suffered a widespread outage in DN5, none of this VM’s fault, however everyday since, no communication from VM, no text, no emails no app messages. I’ve checked the broadband status at least 6 times each day and the estimated fix times have been and gone, even the local MP has spoken to VM (didn’t expect that to do anything). Now on day 4, I’ve checked the app again and it’s says no problems, yet the router is still trying to connect and when I use the app to check my service on the next app page, it then says that their is an issue on my postcode. I’ve rebooted the router 3 times each day and still no service. I appreciate that the original fire was not VM’s fault but no communication, no help, no broadband, no phone and worst of all no damn idea when we will have service restored. After 10 years with VM, I’m joining the ranks of looking for another provider
