No response to formal written complaint sent on 7th March 2024

Ilyas

Are you still progressing my complaint or is this just another dead end. Also I do not have an accepted solution. Indeed I have no solution whatsover. Just because I acknowledge that a reply by a user was helpful does not mean it resolved the problem. The reply simply told me to be ready to go to small claims court and charge for all my wasted time trying to get anyone at Virgin Media to actually do anything. Empty promises, cutting off the phone, deliberately lying, promising that someone will call me, saying it is elevated to a manager and whatever countless lies and excuses does not solve any problem. I have warned that I will just stop paying if no-one at Virgin responds to mw complaint which is now nearly 40 days since I lodged the complaint, and no response to two requests to progress.

Richjen1

This is a repost of an earlier one as someone has deemed it is solved simply because I acknowledged that a reply from a user was helpful. Actually Virgin Media has still not taken any action or initiated any contact. How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it  - absolutely nothing  - no contact  - no response apart from acknowledging the complaint the next day 08/03/24. It is now around 35 days and still nothing in spite of sending two follow up requests to sort it out.  - talking to them is a complete waste of time as nothing got resolved and they never called back when they said they would. That is why I submitted the formal complaint. Is this just another way they avoid solving problems.