Richjen1
10 months agoTuning in
No response to formal written complaint sent on 7th March 2024
How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it - absolutely nothing - no contact - no response apart from acknowledging ...
- 10 months ago
Thanks for your help and information. We followed the complaints procedure that you outlined using their online form. They responded immediately (next day) promising to look into the complaints but stating it might take up to 28 days, Now some 35 days later and with two follow up emails sent to Virgin Media to try to progress we have not had any response at all. This is why I posted to the community.