Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ordering wifi pods
can someone help me with ordering a wifi pod i have been driven mad all day by the help suggestions that been giving me the runaround as i have been told by the Connect App that need a wifi pod to help correct weak connection points in several rooms ...
Just joined and my connection drops several times a day, every day (Hub 5, newly cabled area)
Hi everyone, I "upgraded" to a Virgin 1gig connection a month or so ago in a newly cabled area. Unfortunately I'm having issues with my connection dropping repeatedly. It mainly affects MS teams and Zoom calls which disconnect and then reconnect a fe...
Avast anti-virus flagging connection as dangerous
Avast is flagging a connection to a server on this website (only on certain pages) as a phishing attack. 
Trouble with Vigin Media Hub 3.0
HiRecently we started to have a problem with our hub. Internet connection is disappears and appears by itself all day long. 2G connection is gone completely, 5g is barely working. Sometimes dead completely. Already did factory reset several times - ...
No coaxial wall connection
Hi,I just went to install the new router sent by virgin and I only have the Ethernet cable, not the coaxial wall socket. I have no internet now, what am I supposed to do?
Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi everyone A while ago I have started experiencing packet loss after a long time without issues.I did all possible upgrades from my side to try and mitigate the issue:- Upgraded to Gig1 and ordered a Hub 5 (running in modem mode, of course)- Replace...
New Connection - existing cable damaged no pavement box
Moved into property last week, it appears to be wired for virgin media (cable and service head inside).Cabling externally is all exposed and clearly weathered and damaged. I have paid an additional fee for an engineer to attend to ensure any repairs...
How do I order a wifi pod?
I have a dropout area in my house, where the wifi just drops every so often. The router is at one end of the house and the living room where the wifi drops is at the other. The engineer left 2 wifi pods and said if I needed a 3rd it could be ordered....
Wifi calling poor quality.
I have a Samsung A12. It was originally on a Vodafone contract but the network coverage in this area deteriorated, beleive it is due to the 3G mast switch off. I tried Wifi calling, but that was ppor quality also. I then changed to an O2 sim which wa...
Wifi Pods
Hi I was advised when taking the contract out that I would get 3 wifi pods. When the engineer installed the wifi, I was informed I need to order it via the app however there's no option to order? Can you pls assist.
