Forum Discussion

leebarker1980's avatar
leebarker1980
Just joined
19 hours ago

WiFi cutting out

Hi, 

We are new to virgin media broadband. But so far I'm really unimpressed and disappointed with the broadband. We have a hub 3. I've done so of the broadband tests on the app and online, which say it's running fine. Yet my son on his tablet and ps5, as well as our mobile phones, every so often lose connection. Also my son says his ps5 is very laggy. We were with Vodafone before for a few years, on a lower speed to this, but we never had any problems.

Can anyone please help? 

Thank you.

broadand
Dropping out
Hub3

4 Replies

  • Martyn's avatar
    Martyn
    Superfast
    16 hours ago

    hub 3 is pretty old, what speeds are you on 150mb?? you could ask for a better hub, but doubt it would improve much, do you have anything hard wired? do a realspeed test.

    You can compare the hubs here: https://www.virginmedia.com/broadband/existing-customer-deals/hub

  • Client62's avatar
    Client62
    Alessandro Volta
    11 hours ago

    Hub 3 random drop out are caused by Wi-Fi Auto channel changes.

    In the Hub 3 menu : 

    1. Disable Smart Wi-Fi  aka Wireless Channel Optimisation
    2. Set the 2.4GHz band to channel : 1 or 6 or 11 
    3. Set the 5 GHz band to channel : 36 or 44

    With this configuration TV streams without any issues.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 hours ago

      Do you have VM Pods per chance?  In that case you can’t use manual settings.  Also if you use the Connect app it will reset the Hub back to factory settings.  
      Also if working on the Hub, use a cable connection, don’t use wifi as any changes can result in a disconnect from the Hub.