Hi, my neighbour has accidentally cut my cable while gardening. complete loss of service There is no way of speaking to someone to report this however I managed to book an engineer via the first line checks link that was sent to me - no way of telling virgin that its the cable though. Im not sure this will be the right tech to fix it as I will need a new drop cable - used to need a 2 man crew ? Can anyone advise and book the correct tech please?

You will get a tech who will see if he can fix the break, otherwise he'll report that a new cable is needed.

No service - cable accidently cut. | Virgin Media Community

Roger_Gooner
Alessandro Volta
20 hours ago
You will get a tech who will see if he can fix the break, otherwise he'll report that a new cable is needed.
goslow
Alessandro Volta
20 hours ago
If it is a coaxial cable, the VM tech will probably try to reconnect you with a cable joint in a waterproof gel-filled box if there is sufficient cable slack.
If you use a fibre optic connection you will need a new fibre installing. You may possibly be in for a long wait if that is the case and it gets passed to a VM sub-contractor.
FWIW, you may just want to keep it all very simple when talking to VM support people on the phone to begin with (i.e. just state you have a total loss of service). Past topics on here seem to suggest that when you start trying to explain at the outset that the issue is to do with a cut cable, it sends the agents into a flat spin (presumably it is not on their script) and the potential for some VM 'confusion' in getting it repaired seems to increase!
- jennie1065
  Tuning in
  20 hours ago
  You can't speak to them it seems , just get a link , turn it off and on etc it is at the boundary so likely is the fibreand needs a new drop. Im hoping they can temporarily fix it at least . But we will see. Thanks