Problems for a month or so now. New hub today, mobiles all connecting to WiFi and internet, just laptop having WiFi but no internet. Went to local tech shop and joined their WiFi and through to internet just like normal. So no problem with WiFi or laptop. Wth?
Windows troubleahootong says
"WiFi doesn't have a valid IP configuration"
looks like you need a better router put hub in modem mode
But why does it work on neighbours BT broadband just fine?
And why are phones ok?
Endless "help" from Virgin Mdeia gets me nowhere. Beter to just switch to another provider despite VM being only cable provider in street.
likely a firmware issue but VM don't do lots of testing like 3rd party routers do
wifi code for the hardware maybe changed or removed by the one doing the coding due either to simplify the code or old support code that looks not to be needed.
The laptop might be trying to use outdated or corrupted settings from the current network profile. So, in the laptop's WiFi settings, find the old SSID and forget or remove. Go into Command Prompt (Admin) and run the following:
ipconfig /release
ipconfig /renew
netsh winsock reset
Restart the laptop. Scan again for the the SSID and enter the password. Note: this should be the SSID and password on the sticker of your new hub.
Done that so many times it's now quite boring.
Thank anyway.
Forum TeamHi jmbalexander27 👋 Thank you for your posts and welcome to the Virgin Media Community 🙂
We're sorry to hear about the problem you're having 😔 Have you tried following the advice provided by Client62?
Please pop back to us at your earliest convenience.
Thank you for your support legacy1 and Roger_Gooner 👍
Regards,
Daniel
But why does it work on neighbours BT broadband just fine?
All too often this is a result of using the Connect app and having applied Wi-Fi Pausing to an "unknown" but legitimate device that turns out to be your laptop.
Check in the VM Hub admin menus to see if there are any entries for :
1) Wi-Fi Pausing
2) MAC Filtering
An entry in either place for the laptop would result in being connected to the Wi-Fi but being blocked from access to the internet.
Go to downdetector and see
https://downdetector.co.uk/status/virgin-media/
that you are not alone despite VM tech support usually trying to blame your personal kit and you tearing your hair out trying to fix it.
Their broadband internet stinks.
And then compare it with other two main providers, BT and Sky broadband internet. It's shockingly bad. Baseline complaints 2x as bad, peaks up to 3x as bad.
When reading online remarks in any ISP related forum, numerous post begin with an emotional illogical rant at the ISP for issues which are quite clearly operator error or just not true at all.
It's been specific to one device for you up to now No internet thru laptop | Virgin Media Community - 5651434
