I am working from home, and my internet connection keeps dropping off a lot when I am in meetings or doing my work. My work VPN loses connection when the internet drops, so I have to keep connecting to the VPN. This is getting very frustrating. I even tried a wired connection, and that also drops too.
Try with the hub in modem mode
Forum TeamHi Raghbirdhillon,
Thank you for your post and welcome to the community.
We're very sorry to hear about the drop in your service.
Have you been able to check the service page for any reported area issues: https://virg.in/servicechecker
^Martin
Yes, this issue consistently keeps happening even when there's no issues reported in the area.
Forum TeamThanks for coming back to the thread Raghbirdhillon, and we're sorry to hear of the issues you've been experiencing with your connection of late.
Looking into the local area there doesn't appear to be any issues present that may be causing you any issues.
Can you please complete a reboot on your hub, using the switch on the back of the router and leaving this switched off for approximately 30 seconds, before then switching back on and monitoring the connection for the next 24 hours?
It would also be helpful if you can confirm if the 2.5Gbps ports are being used on the router currently.
Thanks,
David_Bn
Which VM Hub do you have ?
What lights do you see on the VM Hub when the internet drops ?
Must be a problem with the other end.
