Forum Discussion

alang79's avatar
alang79
Tuning in
9 hours ago

Intermittent packet loss and high latency

I was issued a new router (Hub5 I think) and upgraded to the gigabit service a couple of years ago and ever since I've suffered intermittent service problems.

The symptoms are sudden high latency, usually accompanied by packet loss. Sometimes a reboot of the router will resolve it and other times I just have to wait it out for some hours.

The last 24 hours have been particularly bad, I've had to restart the router three times.

I've checked all the coax connectors til I'm blue in the face and spent hours waiting for an agent on whatsapp but they're just not interested unless the service is hard down.

Is there some team that deals with issues like this? Maybe I just have a faulty router?

Broadband
Help
Hub 5

3 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    9 hours ago

    If it was a faulty hub I would think the problem would be non stop on going but 2am -10am looks fine.

    Might be a fault out side with the Docsis link?

    Went the connection is good post your downstream and upstream from the hub then when it goes bad post again.

    Post the live link of the BQM.

  • Client62's avatar
    Client62
    Alessandro Volta
    8 hours ago

    Sure you don't have a person in your house that hammers the connection
    before shutting down and retiring to bed at about 01:00 ?

    An avid Gamester, perhaps a Bit Torrent user or similar heavy traffic streamer.