Intermittent broadband, latency issues, packet loss

Hello anyone here to help from Virgin?

Hello speedygon999999,

We are sorry to hear of the continued issues you are facing. Thank you for providing a screenshot of the core issue, this will help us further investigate the matter. In order for us to understand the situation further, we will need to look into your account and see the engineers notes on the visits and do other tests. We will send you a private message shortly as we will need to pass security with you.

Please post the power levels and network log from your Hub for comment and for the records.

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    283000000    8.6    42    QAM 256    19
2    139000000    9.2    42    QAM 256    1
3    147000000    9    42    QAM 256    2
4    163000000    9.2    42    QAM 256    4
5    171000000    9.1    42    QAM 256    5
6    179000000    9.1    42    QAM 256    6
7    187000000    9.1    42    QAM 256    7
8    195000000    9.4    42    QAM 256    8
9    203000000    9.3    42    QAM 256    9
10    211000000    9.4    42    QAM 256    10
11    219000000    9.3    42    QAM 256    11
12    227000000    9.1    42    QAM 256    12
13    235000000    9    42    QAM 256    13
14    243000000    8.9    42    QAM 256    14
15    251000000    8.7    42    QAM 256    15
16    259000000    8.6    42    QAM 256    16
17    267000000    8.5    42    QAM 256    17
18    275000000    8.5    42    QAM 256    18
19    291000000    8.8    42    QAM 256    20
20    299000000    8.8    42    QAM 256    21
21    307000000    8.9    42    QAM 256    22
22    315000000    8.8    42    QAM 256    23
23    323000000    8.8    42    QAM 256    24
24    331000000    8.8    42    QAM 256    25
25    339000000    9    41    QAM 256    26
26    347000000    9    42    QAM 256    27
27    355000000    9.2    42    QAM 256    28
28    363000000    9.2    42    QAM 256    29
29    371000000    9.5    42    QAM 256    30
30    379000000    9.8    42    QAM 256    31
31    387000000    10    42    QAM 256    32
3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    42    17    8
2    Locked    42    6182    8175
3    Locked    42    5126    8658
4    Locked    42    2978    9542
5    Locked    42    2469    10449
6    Locked    42    1470    11146
7    Locked    42    1313    12502
8    Locked    42    1368    13694
9    Locked    42    2961    13229
10    Locked    42    4795    13005
11    Locked    42    206    471
12    Locked    42    7042    11907
13    Locked    42    8725    11747
14    Locked    42    9546    12995
15    Locked    42    9865    12143
16    Locked    42    10305    11605
17    Locked    42    232    471
18    Locked    42    265    598
19    Locked    42    9952    9006
20    Locked    42    10081    7676
21    Locked    42    9996    5766
22    Locked    42    10722    3593
23    Locked    42    11137    2611
24    Locked    42    10254    1566
25    Locked    41    23131    9870
26    Locked    42    9648    1013
27    Locked    42    7965    845
28    Locked    42    7407    1139
29    Locked    42    5031    895
30    Locked    42    3462    990
31    Locked    42    2460    899
3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
33    94    4K    1840    QAM 4096    1108
3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
33    Locked    0    9.1    4246351513    6814

Put hub in modem mode with your PC allow by firewall inbound ICMP for remote IP 80.249.99.164 and setup another BQM for a bit without doing any downloads or uploads.

Anybody know why my broadband works fine in modem mode but not router mode?

Did this show anything when in router mode?

GreyNoise IP Check

It's a strange one.  If the BQM is so bad in Router mode, but good in Modem mode, does this point to a problem Hub?  As you have had all the cables inside and out changed, there is not much else to suggest.

Looks as though Virgin have done something on their end and I am seeing a massive improvement

[MOD EDIT: Image removed as contained personal info]