REPETITIVE CONSECUTIVE NIGHTLY INTERNET DROPOUTS
Hello, I am having constant, repetitive problem with broadband dropouts/outages at exactly midnight. This has happened at exactly 12am like clockwork for 4 nights running as follows 12am - 10:30am 12am - 5am 12am - 3:30am 12am - 4am Could anyone tell me how/when/if they got this issue sorted for you and the timeframe? The biggest problem for me is that it seems too precise, repetitive and deliberate for this to be caused by any non-deliberate means. It must be maintenance/upgrades but I’m seeing multiple people with these issues spanning a long time (since 2022), and when you phone virgin and simply ask why this is happening no-one can tell you why! As a consumer, surely you should be provided this information upon request. Frankly, I feel like I’m losing my mind. I will be going to OFCOM with this because to add to the terrible dropouts the customer service is obstructive and deliberately full of hurdles. To add insult to injury, I had an engineer booked to investigate the issue and they said it was resolved their end and cancelled my appointment, this delaying any possible solution further. I have phoned customer services and spoken to multiple people: different levels of technical support and line managers and after THREE DAYS and over 4 hours spent on the phone to them, I finally have an engineer appointment scheduled. Will they fix it? Will they explain why it’s happening? I’m seriously losing confidence in the possibility of getting an answer/solution. Completely flabbergasted at the fact that Virgin can’t tell you why you’re internet is going down at the same time every night. Our internet has been installed just over a month but what good is it having great speeds when Virgin turn your internet off every night at midnight and in some cases it doesn’t come back on for you to start work in the morning? I’ve had 6 days of outages. I’ve installed a BQM to monitor the outages now. Does anybody have ANY idea about what actually causes this issue?