Just looking for a little bit of info, hoping to finally get better internet speeds with VM installing new network locally, despite my street being done in November, I’m still awaiting turn on and install date, but looking for early advice as I maybe...
HiI'm new to VM as it has just rolled into my area. I was booked in for initial installation on 13th Feb, prior to that engineers came and connected the outside cabling to my house from the telephone pole, along with 2 of my neighbours. The engineer ...
Hi,My exterior box cover has blown off and gone missing over the past couple of weeks.See photo below.Hoping to get cover reinstated.Thanks,Stewart
Would like to thank virgin media for causing more stress than the actual process of moving house. My troubles started on Sunday 4th Feb when l called virgin to tell them l was moving house on Friday 9th Feb. Initially the call went well with virgin o...
I'm about to move to Virgin and am ordering a new hub. Before choosing to self-install using Quick start I've taken photographs of the only virgin wall socket to confirm whether or not it is eligable to be set up by myself or if I should arrange an e...
HiMy Virgin broadband install date was on Monday 19th 2024. The engineer came out and fitted the service, however when the engineer turned the router on, the white light would turn on for 30 seconds, then turn off again and not come back on. He also ...
Another jumping on this post, sorry. Please may I also request a 3m cable?Many thanks!
I'm honestly gobsmacked by my experience as a new customer to Virgin.I signed up for the 1Gbps fibre package on 17/01/24 and then found out nothing was processed until 25/01/24! 3 days before I was going to move into my new flat. I sorted that out an...
Hi,I’ve received the pre contract email and my delivery date was suppose to be last Friday but haven’t heard anything since the initial email. No dispatch email or account number. I can’t find anywhere online to speak to someone regarding this or any...
I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither o...
