Exterior Wall Box Cover

[stewartbrown010]

Hi,

My exterior box cover has blown off and gone missing over the past couple of weeks.

See photo below.

Hoping to get cover reinstated.

Thanks,

Stewart

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Zach_R]

Hi @stewartbrown010,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear and see that your external omni box appears to be exposed. If you still need further assistance with this, please respond to the private message that I'll be sending to you shortly and we can proceed from there with this.

Thanks,
 

[Zach_R]

Hi @stewartbrown010,

Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.
 

I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.
 

A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.

If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.

You can find more information about this here.

Let us know how the visit goes either way.

Thanks,