Forum Discussion

Dom7's avatar
Dom7
Joining in
2 years ago

Exterior wall box covers

Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hanging

Thanks

  • Dom7's avatar
    Dom7
    Joining in
    2 years ago

    Hi John,

    Thanks for the replay. Photos attached below

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Hey Dom7, thank you for reaching out and a warm welcome to the community I am sorry to see this has happened due to the weather.

      Don't worry we get this fixed for you, I am going to send you a PM.

      Please look out for the purple envelope. Thanks 

      • smiler2947's avatar
        smiler2947
        Joining in
        2 years ago

        Hi Matthew

        This has also recently happened to me! Could you help me out as well please?

  • Pashleys84's avatar
    Pashleys84
    Joining in
    2 years ago

    Hi everyone. I have woken up this morning to have the same issue with a missing front plate to the junction box entering the house. How do I get this fixed please? 

    Below is how it’s looking right now:

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi Pashleys84 👋

      Welcome to our Community Forums and thanks for your post!

      I will be more than happy to assist. 

      Will pop you a PM now.

      Hope to hear from you soon. 

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Thanks for confirming the requested details via PM 
       

      I've booked a technician for you to come out and have this repaired. You can find confirmation of the visit via your online account.

      Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

      Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

      If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

      Let us know how the visit goes!

       

  • Adrians1's avatar
    Adrians1
    Joining in
    10 months ago

    Same thing happened to me yesterday. There is also cable on the ground without any cover. Is any chance get it fixed please? 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      10 months ago

      Hey Adrians1, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.

      I am going to send you a DM and we can look at getting this fixed for you.

      Please do keep an eye out for it 🙂

  • Youngcc's avatar
    Youngcc
    Joining in
    18 days ago

    Hi,

    I have a similar problem with my box - has been gone for a while now. 

    Let me know how I can get this fixed.  Thanks,