Forum Discussion

doubleedge's avatar
doubleedge
Tuning in
2 years ago
Solved

Outside brown virgin media cable box cover completely broken

The outside brown virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements as well as unscrupulous people who can easily cut the wires (It has been done before I'm sure) .  I couldn't find anywhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

box
broken
Cable
cover
  • jbrennand's avatar
    jbrennand
    2 years ago
    Post up a photo an a VM person will respond on here and arrange a fix - when they get here in a day or two
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago
    Post up a photo an a VM person will respond on here and arrange a fix - when they get here in a day or two
    • doubleedge's avatar
      doubleedge
      Tuning in
      2 years ago

      Hi John

      Thank you for replying back to me, appreciate it.

      I have uploaded a few pics of the devastation that has occurred  to my virgin cable box! 😞

       

    • doubleedge's avatar
      doubleedge
      Tuning in
      2 years ago

      Hi John

      I marked your reply as answered my query - I hope I haven't by mistake closed this ticket ??? 🙂

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        Hi there doubleedge 

         

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

         

        I am so sorry to hear that you have faced some damage to your Omnibox cover, I'd be happy to arrange for an engineer to come and resolve this for you. 

         

        I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
         

  • doubleedge's avatar
    doubleedge
    Tuning in
    2 years ago

    Hi Virgin Team

    You kindly and very promptly repaired the outside brown virgin media cable box / cover  as it was  completely broken and  had come off.

    Unfortunately it has happened again. Would you be able to help me? I'm worried that it will get vandalised and the cables damaged.

     

    brown cover broken, cables exposed

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      2 years ago

      Hi Doubleedge 👋🏼. 

      Thank you for posting and welcoming you back onto our community forum 😊.

      Sorry to see the brown box cover is broken ☹.

      So I can look into this, I will have to private message you. 

      Please watch out for the envelope ✉.

      Thank you. 

  • Susanna's avatar
    Susanna
    On our wavelength
    8 months ago

    I also have this issue. A splitter was recently replaced, but the cover is broken and the wiring exposed. Please can this be sorted.

     

    • Beth_G's avatar
      Beth_G
      Forum Team
      8 months ago

      Hi Susanna

      Thanks for your post, welcome back to the Community Forums.

      Sorry to see your omni box has become damaged! I'll be happy to help and arrange for it to be repaired. I've popped you over a private message.

      Thanks!

  • katie25's avatar
    katie25
    Joining in
    6 months ago

    Hi there, we’ve cut the tree back and seen our cover is also missing! Please can you help? 

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      6 months ago

      Hi katie25 thanks for your post here in the Community although we're sorry to hear of your concerns.

      Please allow me to send you a PM so we can look into this further for you.

      Kindly expect the PM to arrive shortly and respond directly when you can!
      Many thanks