Forum Discussion

estied76's avatar
estied76
Tuning in
5 years ago

Outside box broken

Hi, the outside virgin media cable box / cover is broken. It has been like this for a while since we had a bad storm and needs replacing. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

Many Thanks

  • -tony-'s avatar
    -tony-
    5 years ago

    wait for VM to get to the thread - they should sort a tech to mend it

  • Jodi_S's avatar
    Jodi_S
    5 years ago

    Hi estied76,

     

    Welcome to our community forum and thanks for posting. We can certainly help you with with this issue. 

     

    Can we just confirm that the box you are talking about is the brown one which is placed on the front or rear side of your property?

     

    If it is please can you confirm this and we can email the relevant department to get a technician to attend and replace this for you.

     

    Kind regards Jodi

    • estied76's avatar
      estied76
      Tuning in
      5 years ago

      Thanks I've tried but cannot get through. It states only call in an emergency as they have limited resources at the moment.

      • -tony-'s avatar
        -tony-
        Alessandro Volta
        5 years ago

        wait for VM to get to the thread - they should sort a tech to mend it

  • eksill's avatar
    eksill
    Joining in
    5 years ago

    Hi there,

    We’ve got the same issue where our Virgin Media box outside of our house has also broken. 

    How could we go about getting a replacement please? 🙂 Many thanks!

  • annecd's avatar
    annecd
    Tuning in
    4 years ago

    Hi,

    our box has been broken for a while as well and is currently being kept up with duct tape... not ideal! Please can you look into this and provide me with information on how this can be fixed?

     

    Many thanks,
    Annemarie