Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Delayed order

Aoife1
Joining in

on ‎24-02-2024 21:41

I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither of which I have. 

Please could I have some insight into what has gone wrong and when I should expect delivery? Thanks!

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎25-02-2024 01:42

Call the Pre-installation and delivery team on 0800 052 1734 and see what they say


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

georgehc
Joining in

on ‎25-02-2024 23:26

They did this to me too, try ringing the pre-installation team and the order will probably need to be processed again.

 

0 Kudos
Top