ntlworld emails delayed
Hi
I am an NHS patient and they communicate via an outsourced system called patienthub. The system works like this: I get an email from patienthub telling me that I have new information on the patienthub website and they supply a link to click on. I click and go the patient hub login page where I enter my date of birth and email address, whereupon a message comes up telling me that a verification code has been emailed to me and I must enter it within 90 seconds before it expires. The problem is for the last 2 months the verification code has been taking between 6 and 20 minutes to arrive. I sent a test email from another account to myself and that arrived promptly so I took it up with patienthub themselves. This was extremely difficult as I could not find an NHS department willing to put me through to patienthub,
After trying various avenues I eventually got a reply from a patient hub team member who said that they have had a lot of problems like this but only from people with an ntlworld email address. In fact they said they believed Virgin are not maintaining the old ntlworld addresses to the same standard. Could there be any truth in this? I have taken temporary measures to access my patienthub account but need to sort the problem with emails
benawhile wrote:they said they believed Virgin are not maintaining the old ntlworld addresses to the same standard. Could there be any truth in this?
The fact is that VM stopped issuing new email accounts over 2 1/2 years ago and since then new VM broadband customers have not had the option of using a VM email account.
More recently VM have started a program of deleting VM email accounts that are no longer linked to a live VM broadband account.
At the moment VM still supports all Ntlworld.com, Blueyonder.co.uk, Virgin.net and Virginmedia.com email accounts that are part of a live VM broadband account. However, VM have made no announcement as to their future plans for theirVM email service.
The issue with the late delivery of VM emails is has been reported on this forum quite a few times, affecting all the VM domains not just Ntlworld.
In fact there is an easy way to see where to discover where the delay has occurred. If you are interested I can post the instructions on how to do that.
However, in many cases, it is usually down to the fact VM has deemed that email to be suspicious and have invoked a process called "greylisting" which involves temporarily rejecting the email back to the sender.
If the sender is genuine they will try to send the email again and VM will then accept it as genuine. Scammers and spammers just ignore the fact the email has been sent back and take no further action which means the email just gets dropped. That greylisting process can take several minutes or even hours.
As has been posted already your experience with these NHS emails should be a prompt for you to move over to using an email account from a dedicated email provider.
Coenoby
