ntlworld emails delayed
benawhile wrote:they said they believed Virgin are not maintaining the old ntlworld addresses to the same standard. Could there be any truth in this?
The fact is that VM stopped issuing new email accounts over 2 1/2 years ago and since then new VM broadband customers have not had the option of using a VM email account.
More recently VM have started a program of deleting VM email accounts that are no longer linked to a live VM broadband account.
At the moment VM still supports all Ntlworld.com, Blueyonder.co.uk, Virgin.net and Virginmedia.com email accounts that are part of a live VM broadband account. However, VM have made no announcement as to their future plans for theirVM email service.
The issue with the late delivery of VM emails is has been reported on this forum quite a few times, affecting all the VM domains not just Ntlworld.
In fact there is an easy way to see where to discover where the delay has occurred. If you are interested I can post the instructions on how to do that.
However, in many cases, it is usually down to the fact VM has deemed that email to be suspicious and have invoked a process called "greylisting" which involves temporarily rejecting the email back to the sender.
If the sender is genuine they will try to send the email again and VM will then accept it as genuine. Scammers and spammers just ignore the fact the email has been sent back and take no further action which means the email just gets dropped. That greylisting process can take several minutes or even hours.
As has been posted already your experience with these NHS emails should be a prompt for you to move over to using an email account from a dedicated email provider.
Coenoby
