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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Can i have 2 stream boxes

Im on the new xgs pon with virgin atream can i add a 2nd box and if so how much is it and can i add the additional box online .  Thanks Sean

sean2024 by Joining in
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Stream / My Flex Plan Issue

I am looking for help with an ongoing issue with the ‘My Flex Plan’ page. I consistently get the message:Sorry, something's gone wrong! We're having some technical issues so we can't add this right now. Please try again later.I have tried to add serv...

Nightmare ordering additional Flex box

Today tried to order another Flex box, I’m in an XPON area, firstly on WhatsApp, got put through to 4 different people, first person said I could only order an extra 360 box, did I want to go ahead, the total cost will be £150, that was from £45 a ri...

Can I get Virgin Stream as Muti- Room

HiI have a Virgin media 360 box and looking to get multi-room. Just thinking would it be possible to get Virgin Stream as my multi room box as I would not like another Virgin Cable in the additional room, would like to run it over wifi.Plus how much ...

Taj100 by Tuning in
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Re: Security message on apps via my tv cant access

I'm having this is issue now in November 2024. Been ongoing for a week now. I reported via chat and someone has tried to call twice while I've been at work with no option to return the call. Fed up now. Paying for a service we cannot properly use. 

Resolved! Adding Cinema to subscription

Hi thereI am on a £33 per month virgin 500 broadband deal. It shows Flex is there also for £0 cost per month. I wanted to add Cinema only for a while at a cost of £10 per month extra, so I thought the  total would be £43 per month, but when i look in...

“Optimising signals”

Hi allI’ve been having my trouble with the little Stream box for months but in the past week it’s slowed to a crawl and subtitles don’t line up with shows making them unwatchable.I contacted VM and the agent said to turn everything on and off again, ...

dincha2 by Just joined
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Steam box apps running slow

I have a stream box with a very good speed internet, for some reason the apps just run slow as soon as I click on them. For example Netflix takes a while to load the menus and is sluggish. Disney+ the same.I’ve done the standard resetting etc.Can any...

fexaac by Just joined
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