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chasrc2's avatar
chasrc2
Joining in
4 days ago

TS2/3/1/2/ERR_400/302/400 yet again

I have been unable to add subscriptions on my flex/stream box either using the flex box itself, the My Virgin Media app or on line (using .com) since my renewal contract on 1st December. The error code TS2/3/1/2/ERR_400/302/400 is returned from the box all the time (like many others it would appear!) and the ability to manage flex subscriptions on line or via the app has also ceased. I have spoken to or chatted to goodness knows how many different people on the 3rd, 12th, 16th, 22nd and 31st December, and now 10th and 15th Jan. A ticket, number P013350570, was raised by Sushant on 12th Dec for your support team and said it would be resolved in a matter of days but nothing.  Another ticket P013389622 has now (on the 10th January I believe) been raised. The 5 days turnaround often quoted is a bit of a joke really, it has been over a month since that first IT ticket was raised. Is there any moderator who might raise this to higher levels? 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hey chasrc2,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Flex subscripton at the moment.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L