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chasrc2's avatar
chasrc2
Tuning in
25 days ago

TS2/3/1/2/ERR_400/302/400 yet again

I have been unable to add subscriptions on my flex/stream box either using the flex box itself, the My Virgin Media app or on line (using .com) since my renewal contract on 1st December. The error code TS2/3/1/2/ERR_400/302/400 is returned from the box all the time (like many others it would appear!) and the ability to manage flex subscriptions on line or via the app has also ceased. I have spoken to or chatted to goodness knows how many different people on the 3rd, 12th, 16th, 22nd and 31st December, and now 10th and 15th Jan. A ticket, number P013350570, was raised by Sushant on 12th Dec for your support team and said it would be resolved in a matter of days but nothing.  Another ticket P013389622 has now (on the 10th January I believe) been raised. The 5 days turnaround often quoted is a bit of a joke really, it has been over a month since that first IT ticket was raised. Is there any moderator who might raise this to higher levels? 

12 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 days ago

    Hey chasrc2,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Flex subscripton at the moment.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

    • chasrc2's avatar
      chasrc2
      Tuning in
      17 days ago

      Steven,

      Thanks for your response. I have replied to your private message with the details you requested. 

      I have searched the web and this community and it appears to be well known that the problem is down to a back end linkage problem between the account and the flex box. That being the case, and having worked in IT for 25 years, I am stunned that it has taken this long to resolve the issue and, I am sorry to say, borders on incompetence on the part of your IT group. An error message is being output by your software; look it up, address and fix the issue(s); not rocket science IMHO.

      Regards,

    • GLR1991's avatar
      GLR1991
      Joining in
      17 days ago

      Hi Steven,

      I'm having the same issue. Can you or someone from the team reach out to me please. Thanks

    • Dicky151's avatar
      Dicky151
      Joining in
      15 days ago

      Hi sorry for Hijacking this post but I can't find away to post to the Forum!

      Anyway left virgin 2 years ago but my blueyonder email account is still functioning and has been hacked how can I get this closed. Thanks Richard

  • distantdave2001's avatar
    distantdave2001
    On our wavelength
    19 days ago

    Could you help me too please Steven. I have the exact same error and exact same issue since renewing my contract in December. Have phoned, posted in the forum but nobody is helping. 

  • Maccy609's avatar
    Maccy609
    Tuning in
    15 days ago

    Don't hold your breath, I've had an access issue since middle of September and multiple tickets raised, still waiting for 1 of the numerous promised phone calls.

  • emonfejm's avatar
    emonfejm
    Settling in
    14 days ago

    chat not opening I can not create new topic, phone support ist just a joke and I will be senditn tahta on chats so maybe VM fineli do things right!!!

  • chasrc2's avatar
    chasrc2
    Tuning in
    14 days ago

    I may be wrong but it would appear to me after many, many conversations with so called “support” staff, two back end problem reports raised, a letter to VM last week (unacknowledged) and now this request, which is not being progressed by the look of it, that the way they deal with complaints is to simply ignore them, push customers from pillar to post and offer pretty meaningless advice. It’s pretty appalling service for what is a well known error.