TS2/3/1/2/ERR_400/302/400 on virgin media flex
Hi I'm getting error code TS2/3/1/2/ERR_400/302/400 on virgin media flex box when trying to access the subscriptions app.
Thanks.
Forum Discussion
15 Replies
- Robert_P
Forum Team
Hello LiamG91
Sorry to hear of the TV Service issues experienced, we appreciate you taking the time to raise this via the forums.
It's been a few days since your post, have you been able to resolve the issue by speaking to the team during this time?
Let us know.
Can someone help me with the same issue please?
Same issue for me since renewing my contract last week. Can't access the subscription app on the stream box as getting the same error code with
"Oops sorry we've run into an issue.Pease try again later".
My existing tnt flex subscription has also been removed after my contract renewal and no way to add it back as the subscription app on the stream box just has an error code and the My virgin media app won't let me do anything now other than view a bill.
Can anyone help?
Hi Alex
Exact same issue for me unfortunately. Getting below Error when I open the subscriptions app on stream box.
This has only started happening since I renewed my contract last week. I can't do anything on the Myvirgin Media app either, or the website. Just get error message and told to contact customer service when I click on any links in the Myvirgin Media app.
I had TNT sports on flex which has been removed since I renewed my contract and I can't add back in as there is currently no my way to add any subscription to Flex (app on the stream box giving below Error, Myvirgin Media app not working, and nobody able to help over the phone).
Are you able to help? I'm getting nowhere unfortunately.
TS2/3/1/2/ERR_500/402/400
Getting below Error code when I open the subscriptions app on stream box. App won't open at all, just gives the error code
This has only started happening since I renewed my contract last week. I can't do anything on the Myvirgin Media app either (other than view my bill), or the website. If I try and add anything I just get an error message asking me to contact customer service when I click on any links in the Myvirgin Media app.
I had TNT sports on flex which has been removed since I renewed my contract and I can't add back in as there is currently no my way to add any subscription to Flex (app on the stream box giving below Error, Myvirgin Media app not working, and nobody able to help over the phone).
Antone able to help? I'm getting nowhere unfortunately. It seems like some sort of provisioning issue with my account following my renewal.
TS2/3/1/2/ERR_500/402/400
I have had the same issue for nearly two months now. I renewed my contract at the start of October, and was not told during conversations that TNT Sports would be removed. When my new contract kicked in I noticed it had been removed, and was told I could simply add it back on again, however from that point I have been getting this error message on the box, and also unable to do it on the app or online. I've had numerous calls, cases, I've raised complaints, I had an engineer come out, and no one has been able to resolve the issue.
What's been especially frustrating is the poor customer experience - having to explain the issue repeatedly to numerous agents, even when passed from team to team in the same call, agents who don't understand the issue and provide generic, unsuitable advice from a script, promised call backs that never happen, cases being closed as successfully resolved when they haven't.
I was on the phone for 1.5 hours today - at the end, my case was passed from the Fault Management Team (case refs start with FMS) to the Technical team (case refs start with P) and was told it would be resolved in 3 working days and I would get a call back. Let's see, but I do not hold out much hope.
It's a real shame because otherwise I have had no issues with the service, but this experience has been so poor that I will not renew again.
Update: the issue is still not fixed for me (despite being told it would be resolved by now), however I have received this information regarding my complaint:
The Virgin Media Stream error ERR_400/302/400 (often displayed with prefixes such as TS2/1/2 or TS2/3/1/2) is a common issue. It usually indicates a problem with account linkage or activation rather than a fault with your box hardware. This error prevents subscription management functions, such as adding or removing services like Netflix or Disney+, although basic TV services continue to operate. In short, your Stream box is not correctly linked to your Virgin Media account for managing TV add‑ons.
Backend Problem: This is can be a configuration fault rather than an issue with your equipment. You may attempt to add or remove services via the Virgin Media website or app, but this often redirects without completing the action.
Clear Cache (If Possible): If you can access the settings on your Stream box, clearing the app cache may help.
We can also confirm that your concern has already been escalated to our dedicated team and an IT ticket has been raised. Please allow some time for the team to investigate and resolve the matter.
Similar experience for me unfortunately. Tried to send out an engineer and now it's with a technical team but not sure who and so far not had a further response.
If you could let me know if you do manage to get it resolved and which team that would be much appreciated. Similarly I'll let you know if I get any success
- Matthew_ML
Hey distantdave2001, thank you for reaching out and we are so sorry to hear about your TV issue.
You have mentioned they have flagged to a team, did they raise an IT ticket for you?
If so the work around for this is 5 working day sometimes it could be a slighter longer.
Hi
Yes they have raised an IT ticket however that was around 2 weeks ago and I've not had an update. Are you able to check if it's progressing?
I'm having the same error code. I'm being told by other team members that I can't add TNT sport as well. Which looking online isn't true. Please could I have some help.
- Molly_T
Hi cadams0 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear you are having some difficulties with your subscription management for Flex. There's been a few different error codes and messages mentioned in this thread - can you please confirm exactly which ones you have been getting?
If you can also please expand on what you mean when you say you have been told by other team members you can't add TNT sports? (Which platform were you advised this? Did they outline why it was the case?)
Flex subscriptions are managed directly by the customer, so we can't add or remove Flex subscription services, but we do need to try and get your access to the management platform sorted if you can't currently manage your own subscriptions.
I will send you a PM to confirm a few details and get an IT ticket raised if needed. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering help. We can then return to this public thread with another update when possible.
Thanks for your patience and co-operation in the meantime! 🌞
Molly I have the same problem. Please see the code on my screen
