Stream upgrade
I currently have three TV360 boxes and spoke to customer service today enquiring about upgrading to stream. They advised me that an activation fee of £35 (self install) would apply and I could only have two stream boxes and would need to keep one TV360 box as the master. Is this correct? I was under the impression I could have up to six stream boxes. I have not heard of the rule that it’s required to keep one TV360 box as the main/master box.
UHD Add-On for Sky Sports/Cinema + Flex Query on Biggest Combo
Hi all 👋 I’m thinking of signing up for the Biggest Combo and noticed it comes with Sky Sports and Sky Cinema HD included. I’d really like to have them in UHD, but during the sign-up process there’s no clear mention of being able to upgrade to UHD. Does anyone know if that’s something you can add once you’re signed up, or if it needs to be selected upfront? Also, just wanted to double check something — in the basket it shows that everything’s under Flex rather than 360, which is exactly what I’m after. Just hoping someone can confirm that this is accurate and I’ll be set up with Flex TV if I proceed. Appreciate any help or insights before I potentially switch back to Virgin at the end of my Sky contract in December 😊 ThanksStream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Is Sky Sports UHD available on Flex TV hardware?
I have the Virgin Media flex box and I've successfully added Sky Sports HD but when I added Sky Sports UHD as a separate addon, the channels just won't work. I've added it to my account through the TV interface but the channels just say I need to subscribe. I've spoken to technical support numerous times with no luck. It suddenly occurred to me...are these channels even available on the Flex box? Technical support haven't suggested otherwise and the only indication I can find that this may be the issue is a thread on this site where someone was unable to add Sky Cinema UHD. The full channel list for Flex is listed here and no UHD channels are listed but I'd have expected either my purchase to be prevented or the tech team to point it out to me! Thanks2nd Stream Box for Flex TV customer
Apologies if this has been asked before, I've been getting conflicting information and looking to find out the right answer once and for all. 2 things: I'm currently a Flex customer. I've been trying for the next part of 18 months to get a 2nd stream box but I'm told it is not possible. I need to wait until my contract ends. There is no way to add a 2nd stream box for Flex customers. Is this definitely the case? When I go to the My Virgin Media app and then upgrade I have an option to choose Sky Sports for £18 per month for 18 months and TNT sports for £10 per month for 18 months. I have chosen these a couple of times now and get a new contract through email but nothing actually happens and I'm still charged the same Flex price of £38.74 for Sky Sports and £18 for TNT. Seems like other have the same issue so feels like it's just a phantom offer that doesn't actually exist. Can anyone confirm if this is the case? Flex was great when I first signed up but doesn't feel like the support or knowledge is there with staff for this product as I constantly get told conflicting information.TS2/1/2/ERR_400/302/400 ongoing issues
Trying to add a subscription to my account getting the above messages I try to add a subscription via myvirgin app I get an order is on its way. I've already had an engineer come to swap out my stream box swapped it back out as was still same issue . Customer support didn't want to escalate to 2nd line just send out an engineer or up sell products. Anyone who has been successful in getting this fixed what did VM do?Unable to add subscriptions to Flex
I’ve been a Virgin customer for over 15 years (mostly without any issues/complaints). We moved house 3 weeks ago and were moved to the basic Flex package (due to our previous package/phoneline being unavailable in our new area, just 2 miles away!). We were told that subscriptions could be added/removed as desired (despite this method being more expensive that our previous contract). Since day 1 we have been unable to add any subscriptions on the tv (results in error message TS2/1/2/ERR_400/302/400), on our online account, on the phone app or by a Virgin agent. I have spent hours on Live chat seeking a resolution without any prospect of success (speaking to a total of 10 agents). I’ve now made 3 official complaints and had numerous ‘tickets’ raised - and there’s still no sign of any kind of help/contact/intelligence from Virgin. Reading other identical complaints on the forum suggest that the issue is with the account set-up/activation at Virgin’s end, and most definitely NOT hardware-related (a point I’ve raised with every agent I’ve spoken to). This seems to be confirmed by the fact that the broadband and live tv service work satisfactorily. I’ve now come to the conclusion that the only way to receive the tv services I’d like is to move to another provider (Sky can supply all the same services I require for £89/month - a full £21/month cheaper than Virgin - IF I could get them!). Incidentally, I’ve been told by Virgin that I would be required to give 30 days notice AND pay an early disconnection fee to leave. I feel that this is completely unreasonable as Virgin are entirely at fault as they are unable to supply the advertised and promised services that we are more than able/willing to pay for. I’ve posted this mainly as a cautionary tale - please be very careful before moving to the flex package as the timespan for Virgin to resolve any technical issues is likely to be measured in months rather than days. I would however be interested to hear if anybody has been fortunate enough to have their Flex subscription issues sorted out in living memory!Flex / stream not allowing subscriptions to be added
I have recently joined Virgin and had a Flex stream box installed. My first impression is that I'm very happy with the box, it is proving to be alot quicker than BT. However, I'm unable to manage my Stream Box subscriptions so I can't add/remove any subscriptions to the box (Sky Sports or TNT Sports etyc). When I try doing it through the box, I just get an error message telling me there's a technical problem at the moment and it shows me a QR code that takes me to virginmedia.com/manage-stream. When I use this link and log in to my account, I can see that Stream is on my account but when I click on Manage, I get an error message again and I'm unable to add or remove anything. This has been going on for five days now. I've checked online and found quite a few posts on this forum about this so I'm not the only one having this problem. However, I haven't been able to find any solutions to this. I have raised the issue with the help line and they sent out an engineer to change the box but that didnt work. The engineer then spent an hour on the phone trying to resolve the issue but without any joy. Having looked through old streams on this community it would appear that the box / account hasnt been activated correctly, in a previous stream from 2022 it was suggested that someone from Virgin help team send a "hit" to the box and that activated it. However I can not get through again on the help desk to make that suggestion. Has anyone else had this issue recently? Does anyone have any ideas of how to approach this and how to fix it? Based on previous posts, calling VM seems pointless as customer service don't seem to know what a Stream Box is. Is anyone on this forum able to help?