My Flex Plan: Unable to add Netflix or any other streaming services
A few days ago I renewed my contract with VM. I went from 1Gig only to 1Gig plus Netflix Standard with Ads.
I now have a new section in My Virgin Media called My Flex Plan which is where I believe I should be able to manage the new Netflix subscription included with my new contract:
I have Stream and get Netflix with ads - but to change the Netflix plan I actually had to go to the plan page in Netflix where you select the one you want and it says VirginMedia will charge you for the additional cost.
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your online account and Flex plan at the moment. As you have posted on Friday, we just want to check if you're still having the same issues. If you're still having issues, has your new subscription started yet? Have you tried to clear your cache and try again?
Yes, I still have the same error message in the My Flex Plan webpage.
My Netflix subscription has not started, how would it start if I don't start it myself somehow? When I renewed my contract with you last week I believe I was told I would receive an email to activate my Netflix subscription, but I have not received this either. Could you look into both things?
No email received to start the Netflix subscription included in my new contract.
Error message in the My Flex Plan webpage: https://www.virginmedia.com/support/help/tv/streaming
Searching on your website how to activate the free Netflix subscription I see there are two methods:
To activate your Netflix plan, follow the instructions in your confirmation email or simply head to your My Virgin Media account and click the Activate button in the Entertainment services section under Netflix. Make sure you activate the service within 30 days – otherwise, you can call us on 0345 454 1111 to send you a new activation link or simply head to your My Virgin Media account and click the Redeem button in the Entertainment services section under Netflix to re-enrol.
These two methods correspond to the two items 1) and 2) above. 1) I have not received the activation email from you, 2) I get the error message in my initial message in this thread in the Entertainment services section under My Virgin Media account so I am unable to activate it that way either.
I see there are lots of messages in this forums from people not receiving their Netflix activation emails so hopefully this is a well known issue with an easy solution.
