Forum Discussion

Matthew_'s avatar
Matthew_
Tuning in
2 months ago

Flex: an error has occurred when trying to add channels

Hi when trying to add channels on my stream box i get: "an error has occurred" message 

Also the manage flex on my online account did not work and now the button has disappeared from my account

Error
flex
Stream

4 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Matthew_.

    Thanks for your post and welcome to our community.

    Sorry to hear your unable to add channels to your Flex box.

    Do you get any error codes at all?

    Or if you can take a picture of the screen that would be great?

    Does a reboot or factory reset fix the issue?

    Gareth_L

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      31 days ago

      Thanks for coming back to us, Matthew_.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

  • Matthew_'s avatar
    Matthew_
    Tuning in
    2 months ago

    thanks for the reply theses are the screen shots that I currently get, I have done a factory reboot but did not resolve

     Error code: TS2/1/2/ERR_400/302/400