New to Virgin and can't manage my package
I joined Virgin with broadband and a tv package nearly 2 weeks ago. I installed the app and a link to manage my online on my laptop. Whilst I can see basic details, I can't manage my tv package. Every time I try, I get taken to the smiley-face and 'Looking for an upgrade?' chat with us now screen. I've tried getting help vie chat support - but without success... It's very frustrating.
Stream upgrade
I currently have three TV360 boxes and spoke to customer service today enquiring about upgrading to stream. They advised me that an activation fee of £35 (self install) would apply and I could only have two stream boxes and would need to keep one TV360 box as the master. Is this correct? I was under the impression I could have up to six stream boxes. I have not heard of the rule that it’s required to keep one TV360 box as the main/master box.UHD Add-On for Sky Sports/Cinema + Flex Query on Biggest Combo
Hi all 👋 I’m thinking of signing up for the Biggest Combo and noticed it comes with Sky Sports and Sky Cinema HD included. I’d really like to have them in UHD, but during the sign-up process there’s no clear mention of being able to upgrade to UHD. Does anyone know if that’s something you can add once you’re signed up, or if it needs to be selected upfront? Also, just wanted to double check something — in the basket it shows that everything’s under Flex rather than 360, which is exactly what I’m after. Just hoping someone can confirm that this is accurate and I’ll be set up with Flex TV if I proceed. Appreciate any help or insights before I potentially switch back to Virgin at the end of my Sky contract in December 😊 ThanksStream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Is Sky Sports UHD available on Flex TV hardware?
I have the Virgin Media flex box and I've successfully added Sky Sports HD but when I added Sky Sports UHD as a separate addon, the channels just won't work. I've added it to my account through the TV interface but the channels just say I need to subscribe. I've spoken to technical support numerous times with no luck. It suddenly occurred to me...are these channels even available on the Flex box? Technical support haven't suggested otherwise and the only indication I can find that this may be the issue is a thread on this site where someone was unable to add Sky Cinema UHD. The full channel list for Flex is listed here and no UHD channels are listed but I'd have expected either my purchase to be prevented or the tech team to point it out to me! Thanks2nd Stream Box for Flex TV customer
Apologies if this has been asked before, I've been getting conflicting information and looking to find out the right answer once and for all. 2 things: I'm currently a Flex customer. I've been trying for the next part of 18 months to get a 2nd stream box but I'm told it is not possible. I need to wait until my contract ends. There is no way to add a 2nd stream box for Flex customers. Is this definitely the case? When I go to the My Virgin Media app and then upgrade I have an option to choose Sky Sports for £18 per month for 18 months and TNT sports for £10 per month for 18 months. I have chosen these a couple of times now and get a new contract through email but nothing actually happens and I'm still charged the same Flex price of £38.74 for Sky Sports and £18 for TNT. Seems like other have the same issue so feels like it's just a phantom offer that doesn't actually exist. Can anyone confirm if this is the case? Flex was great when I first signed up but doesn't feel like the support or knowledge is there with staff for this product as I constantly get told conflicting information.TS2/1/2/ERR_400/302/400 ongoing issues
Trying to add a subscription to my account getting the above messages I try to add a subscription via myvirgin app I get an order is on its way. I've already had an engineer come to swap out my stream box swapped it back out as was still same issue . Customer support didn't want to escalate to 2nd line just send out an engineer or up sell products. Anyone who has been successful in getting this fixed what did VM do?